Shipping policy

Last updated: 24 May 2026

This Shipping Policy describes how we ship orders placed at meeracapsule.com (and its variants meeracapsule.ca, meeracapsule.us). It forms part of our Terms of Service.

Where we ship

Meera Capsule currently ships to:

• Canada — all 10 provinces and 3 territories
• United States — 48 contiguous states plus the District of Columbia. We do not currently ship to Alaska, Hawaii, or U.S. territories.

We do not currently ship to other international destinations. If you'd like to be notified when we expand internationally, please join our newsletter.

Order processing

Orders are processed and shipped within 1–2 business days of receipt, Monday through Friday (excluding Canadian statutory holidays). Orders placed after 2:00 p.m. EST will typically be processed the following business day. You will receive a shipping confirmation email with tracking information once your order ships.

Pre-order items will ship by the date noted on the product page. If your order combines pre-order and in-stock items, the entire order ships together when the pre-order item is ready, unless you contact us to request separate shipments (additional shipping charges may apply).

Free shipping in Canada

Standard shipping is free on Canadian orders of CAD $100 or more, in every province and territory. The discount is automatically applied at checkout — no code required. Free shipping applies to the Standard service tier only; Express upgrades remain at their standard rate.

Canadian shipping rates

Ontario and Quebec

Service	Weight	Transit time	Rate
Standard	Orders CAD $100 and up	3–9 business days	Free
Standard	0–1 kg	3–9 business days	CAD $10
Standard	1–30 kg	3–9 business days	CAD $20
Express	0–1 kg	1–2 business days	CAD $15
Express	1–3 kg	1–2 business days	CAD $25

Rest of Canada (all other provinces and territories)

Service	Weight	Transit time	Rate
Standard	Orders CAD $100 and up	3–9 business days	Free
Standard	0–1 kg	3–9 business days	CAD $15
Standard	1–30 kg	3–9 business days	CAD $20
Express	0–1 kg	1–2 business days	CAD $30
Express	1–30 kg	1–2 business days	CAD $35

Carriers we use for Canadian shipments include UPS, Canada Post, and Purolator. The carrier assigned to a given order is selected based on destination, weight, and service level.

Free shipping in the United States

Standard shipping is free on U.S. orders of USD $125 or more, to all 48 contiguous states and the District of Columbia. The discount is automatically applied at checkout — no code required.

U.S. shipping rates

Service	Order value	Transit time	Rate
DHL Express Worldwide	USD $125 and up	3–5 business days	Free
DHL Express Worldwide	Under USD $125	3–5 business days	USD $35 flat

• All U.S. shipping includes all U.S. duties, taxes, and brokerage fees — we pay these on your behalf at customs clearance, so there are no surprise fees at delivery (this is known as Delivered Duty Paid or DDP shipping).
• Available to the 48 contiguous states and the District of Columbia.

The shipping charge on orders below USD $125 is non-refundable for change-of-mind returns. See our Refund Policy for full details on U.S. returns.

Estimated transit times

Transit times are estimates only and begin after your order has been picked up by the carrier. Transit times are calculated in business days and exclude weekends and holidays.

• Greater Toronto Area (within province): 1–2 business days (Express) or 3–5 (Standard)
• Rest of Ontario and Quebec: 1–2 business days (Express) or 3–7 (Standard)
• Rest of Canada: 1–2 business days (Express) or 3–9 (Standard)
• Continental U.S.: 3–5 business days (DHL Express Worldwide)

Delays may occur due to weather, customs clearance (for U.S. orders), high carrier volume, or events outside our reasonable control. Meera Capsule is not responsible for carrier delays once a parcel has left our studio.

Tracking

Every order includes tracking information sent to your order email when the parcel ships. You can track your shipment using the carrier's tracking page (DHL, UPS, Canada Post, or Purolator depending on the carrier assigned).

Address accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. If a parcel is returned to us due to an incorrect, incomplete, or undeliverable address, we will contact you to confirm the correct address. Customers are responsible for any re-shipping costs incurred to resend the parcel. If you choose not to have the parcel re-sent, we will refund the order total minus original shipping costs.

Lost, stolen, or damaged shipments

Once a parcel has been confirmed delivered by the carrier, responsibility transfers to the recipient. If your tracking shows the package as delivered but you cannot locate it:

1. Check with neighbours, building management, or other household members.
2. Contact the carrier directly with the tracking number.
3. If after 3 business days the package still cannot be located, email team@meeracapsule.com and we will assist you with a carrier claim.

If your parcel arrives damaged, please follow the process described in our Refund Policy.

U.S. customs and clearance

Because we ship Delivered Duty Paid (DDP) to U.S. addresses, all duties, taxes, and customs brokerage fees are pre-paid by Meera Capsule. You will not be asked to pay any additional fees at delivery.

To enable smooth customs clearance, we declare each shipment with the appropriate U.S. Harmonized Tariff Schedule (HTSUS) code, country of origin, and accurate item description. Most shipments to the U.S. fall under the U.S. Section 321 de minimis threshold (USD $800), which means duty is generally minimal or zero — though we cover any applicable duty regardless.

Pickup or in-person collection

We do not currently offer in-store pickup or in-person order collection. All orders are shipped via the carriers listed above.

Questions

If you have questions about shipping, please email team@meeracapsule.com. We respond to all inquiries within 1–2 business days.